Refund and Exchange Policy
1. Refund Policy
1.1 If you receive your vape product and it remains unopened and sealed, you are eligible to request a refund.
1.2 To initiate a refund, kindly return the unopened product to our company. Once we confirm that the product has not been opened, we will process your refund as soon as possible.
1.3 Please note that refunds will be issued using the original payment method. Processing times may vary depending on the payment method used, and we appreciate your patience.
2. Exchange Policy
2.1 In the event that you receive a product with quality issues, please return the faulty vape product to us.
2.2 Once we confirm the presence of quality issues, we will provide you with one of the following options:
We will send you a brand new vape product to replace the faulty one.
We will issue a refund to you through the original payment method.
3. Returns and Exchange Procedure
3.1 Please contact our customer service team within 180 days of your purchase to initiate a refund or exchange request. You can reach us at [email protected].
3.2 Our customer service team will guide you through the return or exchange process and provide you with relevant instructions and support.
3.3 It is essential to contact our customer service team before returning the product to ensure the proper handling of your request.
4. Important Notes
4.1 Ensure that your return or exchange request complies with the requirements outlined in this policy to facilitate prompt processing.
4.2 Exchange requests are only applicable for returns due to product quality issues.
4.3 Refund processing times may vary based on individual circumstances, but we will make every effort to process them in a timely manner.
5. Final Interpretation
ozvapeshop.com reserves the right to make the final interpretation of this refund and exchange policy.
Need help?
Contact us at [email protected]. for questions related to refunds and returns.